Contact Channels and Response Time
We offer technical support via email at info@itincorporated.com and by phone at 0240766277, Monday through Friday, between 09:00 and 18:00. For critical incidents (server outage, security breach), the response time is a maximum of 30 minutes. Standard configuration or migration issues are resolved within 4 working hours.
Frequently Asked Questions and Procedures
For quick resolution of common issues, please consult our FAQ section. There you will find step-by-step guides for resetting passwords, configuring the office VPN, and reporting security incidents. If you cannot find the answer, open a ticket directly via email, and our team will contact you within the mentioned timeframe.